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  • VAT Exemption

    VAT Exemption for Chronic Illness or Disability:

    For those with a long-term illness or disability, certain goods tailored for personal or domestic use may come VAT-free. This also extends to services such as installation, maintenance, and repairs.

    Which Items are VAT-Free?

    While shopping on our site, items displaying prices "With VAT Relief" are exempt from VAT. If your condition fits the scheme, you won’t pay VAT on these products.

    Who Qualifies for VAT Exemption?

    You're eligible if you:

    • Suffer from a lasting mental or physical impairment.
    • Have a medically-recognized chronic ailment.
    • Are terminally ill.

    Note: The elderly without other conditions or those with temporary disabilities aren't eligible. If a family member shops for you, the exemption still applies.

    How to Get VAT-Free Products?

    Upon order, we'll ask for a legal declaration about your health. This might be shared with HMRC if requested. False claims are punishable, but your data remains private and solely for VAT processing.

    What is Personal Use?

    Goods are for your private use, not for business purposes.

    Uncertain about Eligibility?

    Consult the Notice 701/7 VAT reliefs for the disabled or call the HMRC National Advice Service at 0845 010 9000, available Monday to Friday, 8am-8pm.